Adopting a comprehensive quality strategy in service institutions - a field study at the port organization in Skikda -. Journal of Economic Additions, [S. l.], v. 4, n. 2, p. 170–189, 2020. Disponível em: https://journals.univ-ghardaia.edu.dz/idafat/article/view/212. Acesso em: 19 feb. 2026.